SOP PEMESANAN TIKET PESAWAT ~ FAJAR BARU INDAH

1) Penumpang menghubungi Airlines yang bersangkutan untuk melakukan perubahan dengan menyebutkan kode booking dan nomor tiket ke call center Airlines.

2) Apabila ada biaya atas perubahan/rebook tersebut pembayaran bisa di lakukan dikantor airlines terdekat atau dikantor office bandara.

3) Khusus Reroute hanya berlaku untuk airlines Garuda, airlines selain Garuda tidak memberlakukan Reroute.

4) Penumpang mengajukan permintaan corrname kepihak airlines dan oleh pihak maskapai memasukkan kedalam Remark kode booking

5) Informasi yang lebih Detail mengenai prosedur dan biaya-biaya dari Rebook,reissued,Upselling bisa di lihat di fare Rule masing-masing Airlines. Fare rule dari pihak airlines dapat berubah sewaktu waktu.

6) General

Airlines Name	Rebook	Reissued	Reroute	Refund
Garuda (GA)	√	√	√	√
Lion Air (JT)	√	X	X	√
Sriwijaya (SJ)	√	X	X	√
Merpati (MZ)	√	X	X	√
Citilink (QG)	√	X	X	X
Sky Aviation (SY)	√	X	X	√
Kalstar (KD)	√	X	X	√

C. Refund

1. Definisi : Proses pengembalian uang dari pembatalan penerbangan. Biaya yang ditimbulkan sesuai dengan rules masing-masing airlines yang berlaku.

2. Prosedur

1) Loket B-ISA tidak menerima pembatalan keberangkatan atau refund.

2) Pembatalan keberangkatan/refund dapat dilakukan oleh calon penumpang ke kantor Airline dengan membawa bukti struk dari loket B-ISA.

3) Informasi mengenai biaya yang ditimbulkan bisa dilihat melalui fare rules atau bisa menanyakan langsung melalui call center masing-masing airlines.

4) B-ISA akan mengembalikan dana yang ditimbulkan karena refund ke mitra 1 kali dalam sebulan dengan cara mengkredit deposit multibiller mitra.

5) Mitra setelah menerima dana refund dapat mendistribusikan ke loket B-ISA dimana calon penumpang melakukan pembayaran pemesanan tiket.

D. Add Infant (Penambahan Penumpang Bayi Garuda & Merpati)

1. Prosedur Penambahan Penumpang Bayi :

Untuk airlines Garuda dan Merpati, Calon penumpang tidak dapat menambahkan ketika membuat reservasi. Calon Penumpang dapat menghubungi maskapai penerbangan Garuda dan Merpati.

2. General

Usia bayi yang bisa diterima adalah 3 – 23 bulan.

3. Proses Request

Penumpang dapat menghubungi maskapai penerbangan, dengan ;

Ø Menyebutkan kode booking.

Ø Menyebutkan nama penumpang bayi.

Ø Menyebutkan tanggal lahir bayi.

Ø Declare penumpang dewasa yang akan memangku penumpang bayi jika penumpang dewasa lebih dari satu.

4. Proses Pembayaran

Ø Proses pembayaran dapat dilakukan setelah status bayi sudah confirmed.

Ø Penumpang dapat melakukan pembayaran dikantor perwakilan airlines terdekat atau dibandara minimal 2 jam sebelum waktu check in.

Untuk airlines selain Garuda dan Merpati jika sudah issued dapat mengikuti Proses Request dan Pembayaran diatas.

E. Fare Rule

1. GARUDA

RULE BUSINES COW / CRT

00. TITLE APPLICATION

NORMAL BUSINESS FARE FOR GA DOM SVC WITHIN INDONESIA

ONE WAY/ROUNDTRIP/CIRCLETRIP JOURNEY

FARE CLASS CODE : C

01. ELIGIBILITY : A. ELIGIBILITY

UNACCOMPANIED CHILD AGED OF 2-7 YRS AND INFANT ARE NOTPERMTTD

B. DOCUMENTATION

- SENIOR CITIZEN: COPY OF VALID ID TO PROVE AGED 60 YRS OR MORE AT THE FIRST DOT

- STUDENT: COPY OF VALID STUDENT CARD/ID CARD WITH DATE OF BIRTH THAT AGED OF UNDER 25 YRS AT THE

FIRST DOT OR RECOMMENDATION LTR FRM INTITUTION CONCERNED

02. DAY/TIME : NO RESTRICTIONS

03. SEASONALITY : NO RESTRICTIONS

04. FLIGHT APPLICATION : ALL GA FLT NBR WITH GA A/C

05. RESERVATION AND TICKETING

A. RESERVASI

1. PAX NAME ON RESERVATION SHUD BE IDENTICAL WITH THE PAX NAME STATED IN ID

2. ALL SCTRS MUST CONFIRM

B. TICKETING

1. TICKETING TIME LIMIT PROCEDURE MUST APPLY

2. NVB AND NVA BOXES MUST BE FULFILED UPON TKTG NVB CNNOT BE CHGD IN ADVNCE W/O REISSUE

3. TKT MUST BE ISSUED IN ACCORDANCE WITH THE BKG CLS AT RESV

4. TKT MUST BE USED IN SEQUENCE

5. LOST OR STOLEN PAPER TKT SHUD BE ON PAX RESPONSBLTY

6. REPLACEMENT OR REFUND LOST OR STOLEN TKT REFERS TO REGULTION

06. MINIMUM STAY : NO RESTRICTIONS

07. MAXIMUM STAY : 6 MONTHS FROM FIRST DOT

08. STOPOVER : PERMITTED 1 IN 1 OUT FOR THROUGHFARE ONLY

09. TRANSFER : PERMITTED

10. CONSTRUCTIONS AND COMBINATIONS:

1. END ON AND SIDETRIP COMBINATIONS PERMITTED WITHIN INDONESIA

2. CIRCLE TRIP COMBINATIONS PERMITTED

3.THE MOST RESTRICTED RULES WILL APPLY FOR WHOLE JOURNEY FOR CLASS/COMPARTMENT COMBINATION

11. BLACK OUT DATE : NO RESTRICTIONS

12. SURCHARGES : VALUE ADDED TAX *PPN* INSURANCE *IW* AIRPORT TAX *SC* FUEL SURCHARGES *YQ* DOUBLE

COVER INSURANCE *YI* AND OTHER SURCHARGES NOT INCLUDED

13. ACCOMPANIED TRVL : NO REQUIREMENT

14. TRVL RESTRICTION : NO RESTRICTION

15. SALES RESTRICTION : 1. CALL PAX PERMITTED

2. EXTENSION OF TKT VALIDITY NOT PERMITTED

3. PERMITTED AT GA TKTG OFF AND TRVL AGT IN INDONESIA ONLY

16. PENALTIES-CHANGES/CANCEL

A.CANCELLATION FEE WITHIN 24 HOURS

1. CANCELLATION FEE : NO CHARGE

2. NO SHOW GATE : NO CHARGE

B. REBOOKING / REROUTING : PERMITTED.WITHOUT CHARGE IN CASE WANT TO ADVNCE NVB USE REISSUE PROCEDURE L AND NVA MUST BE ADJUSTED

C. REFUND

1. PERMITTED

2. FOR PARTIAL USED TICKET REFUND GAINED FROM FARE LEVEL DEDUCTED BY APPLICABLE ONE WAY FARE

EXAMPLE: CRT FOR HALF USED TICKET FARE TO BE DEDUCTED FROM COW

3. REFUND FEE AND ADM FEE :

A. REFUND

1. RESV CANCELLED ABOVE 48 HOURS BEFORE DEPARTURE : FULL REFUND

2. REFUND RQSTD WHEN RESV CANCELLED WITHIN 48 HRS BEFORE DEPARTURE : 25PCT OF THE FARE PAID

B. ADM FEE: IDR 150.000 EFF DOI 01APRIL11

4.MAX REFUND PERIOD IS 1 MTH AFTER EXPIRE DT TKT VALIDITY

17. HIP AND MILLEAGE EXCEPTIONS : NOT APPLICABLE

18. TICKET ENDORSEMENT : NOT PERMITTED

19. CHILD / INFANT DISCOUNT

A. CHILDREN FARE AGED 2-11 YEARS

TICKET DESIGNATOR *CH*

1. ACCOMPANIED CHD CHARGE 75PCT OF APPLICABLE ADULT FARE

2. UNACCOMPANIED CHD:

- AGED 2-7 YRS: NOT PERMITTED

- AGED 8-11YRS: 100PCT OF APPLCBL ADULT FARE

B. INFANT FARE AGED UNDER 24 MONTHS

TICKET DESIGNATOR *IN*

1. ACCOMPANIED INFANT

- NO SEAT: 10PCT OF APPLCBL ADULT FARE

- BOOKED SEAT: 75PCT OF APPLCBL ADULT FARE

2. UNACCOMPANIED INFANT: NOT PERMITTED

20. TOUR CONDUCTOR DISCOUNT

2. UNACCOMPANIED INFANT: NOT PERMITTED

20. TOUR CONDUCTOR DISCOUNT

NOT PERMITTED

21. AGENT DISCOUNT

NOT PERMITTED

22. OTHER DISCOUNT

* ISSUE TKT MUST BE AT GA T/O *

- SENIOR CITIZEN PAYS 75PCT OF APPLCBL ADULT FARE TICKET DESIGNATOR *CD*

- STUDENT PAYS 75PCT OF APPLCBL ADULT FARE TICKET DESIGNATOR *IN*

27. TOURS

NOT PERMITTED

RULE EKONOMI YOW / YRT

00. TITLE APPLICATION

NORMAL ECONOMYS FARE FOR GA DOM SVC WITHIN INDONESIA ONE WAY/ROUNDTRIP/CIRCLETRIP JOURNEY FARE CLASS CODE : Y

01.A.ELIGIBILITY

UNACCOMPANIED CHILD AGED OF 2-7 YEARS AND INFANT ARE NOT PERMITTED

B. DOCUMENTATION

- SENIOR CITIZEN: COPY OF VALID ID TO PROVE AGED 60 YRS OR MORE AT THE FIRST DOT

- STUDENT: COPY OF VALID STUDENT CARD/ID CARD WITH DATE OF BIRTH THAT AGED OF UNDER 25 YRS AT THE

FIRST DOT OR RECOMMENDATION LTR FRM INTITUTION CONCERNED<

02. DAY/TIME : NO RESTRICTIONS

03. SEASONALITY : NO RESTRICTIONS

04. FLIGHT APPLICATION : ALL GA FLT NBR WITH GA A/C

05. RESERVATION AND TICKETING :

A. RESERVASI

1. PAX NAME ON RESERVATION SHUD BE IDENTICALWITH THE PAX NAME STATED IN ID

2. ALL SCTRS MUST CONFIRM

B. TICKETING

1. TICKETING TIME LIMIT PROCEDURE MUST APPLY

2. NVB AND NVA BOXES MUST BE FULFILED UPON TKTG NVB CNNOT BE CHGD IN ADVNCE W/O REISSUE

3. TKT MUST BE ISSUED IN ACCORDANCE WITH THE BKG CLS AT RESV

4. TKT MUST BE USED IN SEQUENCE

5. LOST OR STOLEN PAPER TKT SHUD BE ON PAX RESPONSBLTY

6. REPLACEMENT OR REFUND LOST OR STOLEN TKT REFERS TO REGULTION

06. MINIMUM STAY : NO RESTRICTIONS

07. MAXIMUM STAY : 4 MONTHS FROM FIRST DOT

08. STOPOVER : PERMITTED 1 IN 1 OUT FOR THROUGHFARE ONLY

09. TRANSFER : PERMITTED

10. CONSTRUCTIONS AND COMBINATIONS

1. END ON AND SIDETRIP COMBINATIONS PERMITTED WITHIN INDONESIA

2. CIRCLE TRIP COMBINATIONS PERMITTED

3.SURFACE BREAK COMBINATION IS ALLOWED

11. BLACK OUT DATE : NO RESTRICTIONS

12. SURCHARGES : VALUE ADDED TAX *PPN* INSURANCE *IW* AIRPORT TAX *SC* FUEL SURCHARGES *YQ* DOUBLE

COVER INSURANCE *YI* AND OTHER SURCHARGES NOT INCLUDED

13. ACCOMPANIED TRVL : NO REQUIREMENT

14. TRVL RESTRICTION : NO RESTRICTION

15. SALES RESTRICTION :

1. CALL PAX PERMITTED

2. EXTENSION OF TKT VALIDITY NOT PERMITTED<

16. PENALTIES-CHANGES/CANCEL

A. CANCELLATION/NO SHOW/UP GRADING

1. CANCELLATION FEE WITHIN 24HOURS: NO CHARGE

2. NO SHOW FEE: NO CHARGE

2. REBOOKING / REROUTING : PERMITTED.NO CHARGE IN CASE WANT TO ADVANCE NVB USE REISSUE PROCDURE

AND NVA MUST BE ADJUSTED<

3. UPSELLING : PERMITTED.NEW APPLCBLE RULE APPLY

4. REFUND :

A. PERMITTED

B. FOR APPLY USED TICKET REFUND GAINED FROM FARE LEVEL DEDUCTED BY APPLICABLE ONE WAY FARE

EXAMPLE: CRT FOR HALF USED TICKET FARE TO BE EXAMPLE: YRT FOR HALF USED TICKET FARE TO BE

DEDUCTED FROM YOW

C. REFUND FEE AND ADM FEE :

1. REFUND RQSTD WHEN RESV CANCELLED ABOVE 48 HOURS BEFORE DEPARTURE: FULL REFUND

2. REFUND RQSTD WHEN RESV CANCELLED WITHIN 48 HRS BEFORE DEPARTURE : 25PCT OF THE FARE PAID

3. ADM FEE: IDR 150.000 EFF DOI 01APRIL11

4.MAX REFUND PERIOD IS 1 MTH AFTER EXPIRE DT TKT VALIDITY

17. HIP AND MILLEAGE EXCEPTIONS : NOT APPLICABLE

18. TICKET ENDORSEMENT : NOT PERMITTED

19. CHILD / INFANT DISCOUNT

A. CHILDREN FARE AGED 2-11 YEARS TICKET DESIGNATOR *CH*

1. ACCOMPANIED CHD CHARGE 75PCT OF APPLICABLE ADULT FARE

2. UNACCOMPANIED CHD:

- AGED 2-7 YRS: NOT PERMITTED<

- AGED 8-11YRS: 100PCT OF APPLCBL ADULT FARE

B. INFANT FARE AGED UNDER 24 MONTHS TICKET DESIGNATOR *IN*

1. ACCOMPANIED INFANT

- NO SEAT: 10PCT OF APPLCBL ADULT FARE

- BOOKED SEAT: 75PCT OF APPLCBL ADULT FARE

2. UNACCOMPANIED INFANT: NOT PERMITTED<

22. OTHER DISCOUNT

* ISSUE TKT MUST BE AT GA T/O *

- SENIOR CITIZEN PAYS 75PCT OF APPLCBL ADULT FARE TICKET DESIGNATOR *CD*

- STUDENT PAYS 75PCT OF APPLCBL ADULT FARE TICKET DESIGNATOR *CD*

- STUDENT PAYS 75PCT OF APPLCBL ADULT FARE TICKET DESIGNATOR *IN*

26. GROUPS

A.LLIBIGILITY:APPLICABLE FOR ADULT PAX

B. MINIMUM GROUP SIZE : 10 PAX

C. ACCOMPANIED TRAVEL OUTBOUND : MUST BE TRAVELLING TOGETHER INBOUND :

DEVIATION IS ALLOWED WITH MASTER PNR MINIMUM 10 PAX

D. NAME CHANGES AND ADDITION REFERS TO THE APPLICABLE RIN

29. DEPOSITS : REQUIRED FOR GROUP BOOKING. REFER TO RIN

RULE EKONOMI BOX / BEE4M

00. TITLE APPLICATION

GA SPECIAL ECONOMY FARE WITHIN INDONESIA

ONE WAY/ROUNDTRIP/CIRCLETRIP JOURNEY

FARE CLASS CODE : B

01.A. ELIGIBILITY

UNACCOMPANIED CHILD AGED OF 2-7 YEARS AND INFANT ARE

NOT PERMITTED

B. DOCUMENTATION

- SENIOR CITIZEN: COPY OF VALID ID TO PROVE AGED 60 YRS

OR MORE AT THE FIRST DOT

- STUDENT: COPY OF VALID STUDENT CARD/ID CARD WITH DATE

OF BIRTH THAT AGED OF UNDER 25 YRS AT THE FIRST DOT

OR RECOMMENDATION LTR FRM INTITUTION CONCERNED

02. DAY/TIME : NO RESTRICTIONS

03. SEASONALITY : NO RESTRICTIONS

04. DLIGHT APPLICATION : ALL GA FLT NBR WITH GA A/C

05. RESERVATION AND TICKETING : A. RESV

1. PAX NAME ON RESERVATION SHUD BE IDENTICAL WITH THE PAX

NAME STATED IN ID

2. ALL SCTRS MUST CONFIRM

B. TICKETING

1. TICKETING TIME LIMIT PROCEDURE MUST APPLY

2. NVB AND NVA BOXES MUST BE FULFILED UPON TKTG

NVB CNNOT BE CHGD IN ADVNCE W/O REISSUE

3. TKT MUST BE ISSUED IN ACCORDANCE WITH THE BKG CLS AT RESV

4. TKT MUST BE USED IN SEQUENCE

5. LOST OR STOLEN PAPER TKT SHUD BE ON PAX RESPONSBLTY

6. REPLACEMENT OR REFUND LOST OR STOLEN TKT REFERS TO REGULATON

06. MINIMUM STAY : NO RESTRICTIONS

07. MAXIMUM STAY : 4 MONTHS FROM FIRST DOT

08. STOPOVER : PERMITTED 1 IN OR 1OUT FOR THROUGHFARE ONLY

09. TRANSFER : PERMITTED

10. CONSTRUCTIONS AND COMBINATIONS

1. END ON AND SIDETRIP COMBINATIONS PERMITTED WITHIN IND

2. CIRCLE TRIP COMBINATIONS PERMITTED

3.SURFACE BREAK COMBINATION IS ALLOWED

ONLY SERVICE JOGLOSEMAR AND SUB/MLG

4.THE MOST RESTRICTED RULES WILL APPLY FOR WHOLE JOURNEY

11. BLACK OUT DATE : NO RESTRICTIONS

12. SURCHARGES : VALUE ADDED TAX *PPN* INSURANCE *IW*

AIRPORT TAX *SC* FUEL SURCHARGES *YQ* DOUBLE COVER INSURNCE

*YI* AIRPORT TAX *SC* AND OTHER CHARGES NOT INCLUDED

13. ACCOMPANIED TRVL : NO REQUIREMENT

14. TRVL RESTRICTION : NO RESTRICTION

15. SALES RESTRICTION : 1. CALL PAX PERMITTED

2. EXTENSION OF TKT VALIDITY NOT PERMITTED

16. PENALTIES-CHANGES/CANCEL

A. CANCELLATION FEE / NO SHOW FEE

1. CANCELLATION WITHIN 24HOURS

CHARGE IS 25PCT FROM APPLICBLE FARE PAID

2. NO SHOW GATE

CHARGE IS 25PCT FROM APPLICABLE FARE PAID

B. REBOOKING / REROUTING : PERMITTED. NO CHARGE

ADVANCE NBA USE REISSUE PROCEDURE NVA MUST ADJUST

C. UPSELLING:PERMITTED. NEW APPLICABLE RULES APPLY

D. REFUND

A. PERMITTED

B. FOR APPLY USED TICKET REFUND GAINED FROM FARE

LEVEL DEDUCTED BY APPLICABLE ONE WAY FARE

EXAMPLE: MEE4M FOR HALF USED TICKET FARE TO BE

DEDUCTED FROM MOX

C. REFUND FEE AND ADM FEE :

1. REFUND RQSTD WHEN RESV CANCELLED ABOVE 48 HOURS

BEFORE DEPARTURE : FULL REFUND

2. REFUND RQSTD WHEN RESV CANCELLED WITHIN 48 HRS

BEFORE DEPARTURE : 25PCT OF THE FARE PAID

3. ADM FEE: IDR 150.000 EFF DOI 01APRIL11

4.MAX REFUND PERIOD IS 1 MTH AFTER EXPIRE DT TKT VALIDITY

18. TICKET ENDORSEMENT : NOT PERMITTED

19. CHILD / INFANT DISCOUNT

A. CHILDREN FARE AGED 2-11 YEARS

TICKET DESIGNATOR *CH*

1. ACCOMPANIED CHD CHARGE 75PCT OF APPLICABLE ADULT FARE

2. UNACCOMPANIED CHD:

- AGED 2-7 YRS: NOT PERMITTED

- AGED 8-11YRS: 100PCT OF APPLCBL ADULT FAR

B. INFANT FARE AGED UNDER 24 MONTHS

TICKET DESIGNATOR *IN*

1. ACCOMPANIED INFANT

- NO SEAT: 10PCT OF APPLCBL ADULT FARE

- BOOKED SEAT: 75PCT OF APPLCBL ADULT FARE

2. UNACCOMPANIED INFANT: NOT PERMITTED

22. OTHER DISCOUNT

- SENIOR CITIZEN PAYS 75PCT OF APPLCBL ADULT FARE

TICKET DESIGNATOR *CD*

- STUDENT PAYS 75PCT OF APPLCBL ADULT FARE

TICKET DESIGNATOR *IN*

- STUDENT PAYS 75PCT OF APPLCBL ADULT FARE<

TICKET DESIGNATOR *IN*<

23. PROVISIONS : AGT COMM 5PCT| NO COMM AT GA OFFC

26. GROUPS

A. ELIGIBILITY : APPLICABLE FOR ADULT PAX

B. MINIMUM GROUP SIZE : 10PAX

C. ACCOMPANIED TRAVEL

OUTBOUND : MUST BE TRAVELLING TOGETHER

INBOUND : DEVIATION IS ALLOWED WITH MASTER PNR

MINIMUM 10 PAX

D. NAME CHANGES AND ADD : REFER TO RIN

29. DEPOSITS

REQUIRED FOR GROUP BOOKING. PLS REFER TO APPLICBLE RIN

RULE EKONOMI MOX /MEE3M

00. TITLE APPLICATION

GA SPECIAL ECONOMY 2ND LVL FARE WITHIN INDONESIA

ONE WAY/ROUNDTRIP/CIRCLETRIP JOURNEY

FARE CLASS CODE : M

01.A. ELIGIBILITY

UNACCOMPANIED CHILD AGED OF 2-7 YEARS AND INFANT ARE

NOT PERMITTED

B. DOCUMENTATION

- SENIOR CITIZEN: COPY OF VALID ID TO PROVE AGED 60 YRS

OR MORE AT THE FIRST DOT

- STUDENT: COPY OF VALID STUDENT CARD/ID CARD WITH DATE

OF BIRTH THAT AGED OF UNDER 25 YRS AT THE FIRST DOT

OR RECOMMENDATION LTR FRM INTITUTION CONCERNED

02. DAY/TIME : NO RESTRICTIONS

03. SEASONALITY : NO RESTRICTIONS

04. DLIGHT APPLICATION : ALL GA FLT NBR WITH GA A/C

05. RESERVATION AND TICKETING : A. RESV

1. PAX NAME ON RESERVATION SHUD BE IDENTICAL WITH THE PAX

NAME STATED IN ID

2. ALL SCTRS MUST CONFIRM

B. TICKETING

1. TICKETING TIME LIMIT PROCEDURE MUST APPLY

2. NVB AND NVA BOXES MUST BE FULFILED UPON TKTG

NVB CNNOT BE CHGD IN ADVNCE W/O REISSUE

3. TKT MUST BE ISSUED IN ACCORDANCE WITH THE BKG CLS AT RESV

4. TKT MUST BE USED IN SEQUENCE

5. LOST OR STOLEN PAPER TKT SHUD BE ON PAX RESPONSBLTY

6. REPLACEMENT OR REFUND LOST OR STOLEN TKT REFERS TO REGULATON

06. MINIMUM STAY : NO RESTRICTIONS

07. MAXIMUM STAY : 3 MONTHS FROM FIRST DOT

08. STOPOVER : NOT PERMITTED

09. TRANSFER : PERMITTED

10. CONSTRUCTIONS AND COMBINATIONS

: 1. END ON AND SIDETRIP COMBINATIONS PERMITTED WITHIN IND

2. CIRCLE TRIP COMBINATIONS PERMITTED

3. SURFACE BREAK COMBNTION IS ALLOWED USING HALF RT

ONLY FOR SVC JOGLOSEMAR AND SUB/MLG

4. THE MOST RESTRICTED RULES WILL PALLY FOR WHOLE JOURNEY

FOR CLASS/COMPARTMENT COMBINATION

11. BLACK OUT DATE : NO RESTRICTIONS

12. SURCHARGES : VALUE ADDED TAX *PPN* INSURANCE *IW*

AIRPORT TAX *SC* FUEL SURCHARGES *YQ* DOUBLE COVER INSURANCE

*YI* AND OTHER SURCHARGES NOT INCLUDED

13. ACCOMPANIED TRVL : NO REQUIREMENT

14. TRVL RESTRICTION : NO RESTRICTION

15. SALES RESTRICTION : 1. CALL PAX PERMITTED

2. EXTENSION OF TKT VALIDITY NOT PERMITTED

3. PERMITTED AT GA TKTG OFF AND TRVL AGT IND ONLY

16. PENALTIES-CHANGES/CANCEL

1. CANCELLATION FEE WITHIN 24HOURS

CHARGE IS 25PCT FROM APPCBL FARE PAID

2. NO SHOW GATE CHARGED 25PCT FROM APPLICABLE FARE PAID

2. REBOOKING / REROUTING : PERMITTED

3. UPSELLING :PERMITTED. NEW APPLICABLE RULES APPLY

4. REFUND

A. PERMITTED

B. FOR APPLY USED TICKET REFUND GAINED FROM FARE

LEVEL DEDUCTED BY APPLICABLE ONE WAY FARE

EXAMPLE: LEE3M FOR HALF USED TICKET FARE TO BE

DEDUCTED FROM LOX

C. REFUND FEE AND ADM FEE :

A. REFUND RQSTD WHEN RESV CANCELLED ABOVE 48 HOURS

BEFORE DEPARTURE : FULL REFUND

B. REFUND RQSTD WHEN RESV CANCELLED WITHIN 48 HRS

BEFORE DEPARTURE : 25PCT OF THE FARE PAID

C. ADM FEE: IDR 150.000 EFF DOI 01APR11

4.MAX REFUND PERIOD IS 1 MTH AFTER EXPIRE DT TKT VALIDITY

18. TICKET ENDORSEMENT : NOT PERMITTED

19. CHILD / INFANT DISCOUNT

A. CHILDREN FARE AGED 2-11 YEARS

TICKET DESIGNATOR *CH*

1. ACCOMPANIED CHD CHARGE 75PCT OF APPLICABLE ADULT FARE

2. UNACCOMPANIED CHD:

- AGED 2-7 YRS: NOT PERMITTED

- AGED 8-11YRS: 100PCT OF APPLCBL ADULT FARE

B. INFANT FARE AGED UNDER 24 MONTHS

TICKET DESIGNATOR *IN*

1. ACCOMPANIED INFANT

- NO SEAT: 10PCT OF APPLCBL ADULT FARE

- BOOKED SEAT: 75PCT OF APPLCBL ADULT FARE

2. UNACCOMPANIED INFANT: NOT PERMITTED

22. OTHER DISCOUNT

- SENIOR CITIZEN PAYS 75PCT OF APPLCBL ADULT FARE

TICKET DESIGNATOR *CD*

- STUDENT PAYS 75PCT OF APPLCBL ADULT FARE

TICKET DESIGNATOR *SD*

23. PROVISIONS : FARES INCL AGT COMM 5PCT|NO AGT COMM AT GA OFFC

TICKET DESIGNATOR *SD*

23. PROVISIONS : FARES INCL AGT COMM 5PCT|NO AGT COMM AT GA OFFC

26. GROUPS

A. ELIGIBILITY : APPLICABLE FOR ADULT PAX

B. MINIMUM GROUP SIZE : 10 PAX

C. ACCOMPANIED TRAVEL

OUTBOUND : MUST BE TRAVELLING TOGETHER

INBOUND : DEVIATION IS ALLOWED WITH MASTER PNR

MINIMUM 10 PAX

D. NAME CHANGES AND ADDITION

REFERS TO APPLICBLE RIN

29. DEPOSITS

REQUIRED FOR GROUP BOOKING. PLEASE REFERC TO APPLCBLE RIN

RULE EKONOMI NOX / NRT , KOX / KRT

00. TITLE APPLICATION

GA ECONOMY EXCURSION FARE WITHIN INDONESIA ONE WAY/ROUNDTRIP/CIRCLETRIP JOURNEY

FARE CLASS CODE : K , N

01.A. ELIGIBILITY : NOT PERMITTED

02. DAY/TIME : NO RESTRICTIONS

03. SEASONALITY : NO RESTRICTIONS

04. DLIGHT APPLICATION : ALL GA FLT NBR WITH GA A/C

05. RESERVATION AND TICKETING :

A. RESERVASI

1. PAX NAME ON RESERVATION SHUD BE IDENTICAL W/ PAX NAME IN ID

2. ALL SCTRS MUST CONFIRM<

B. TICKETING

1. TICKETING TIME LIMIT PROCEDURE MUST APPLY<

2. NVB AND NVA BOXES MUST BE FULFILED UPON TKTG NVB CNNOT BE CHGD IN ADVNCE W/O REISSUE

3. TKT MUST BE ISSUED IN ACCORDANCE WITH THE BKG CLS AT RESV

4. TKT MUST BE USED IN SEQUENCE

5. LOST OR STOLEN PAPER TKT SHUD BE ON PAX RESPONSBLTY

6.REPLACEMENT OR REFUND LOST OR STOLEN TKT REFERS TO REGULATION

06. MINIMUM STAY : NO RESTRICTIONS

07. MAXIMUM STAY : 2MONTHS FROM FIRST DOT

08. STOPOVER : NOT PERMITTED

09. TRANSFER : PERMITTED

10. CONSTRUCTIONS AND COMBINATIONS

: 1. END ON AND SIDETRIP COMBINATIONS PERMITTED WITHIN IND<

2. CIRCLE TRIP COMBINATIONS PERMITTED<

3. THE MOST RESTRICTED RULES WILL PALLY FOR WHOLE JOURNEY FOR CLASS/COMPARTMENT COMBINATION

11. BLACK OUT DATE : NO RESTRICTIONS

12. SURCHARGES : VALUE ADDED TAX *PPN* INSURANCE *IW* AIRPORT TAX *SC* FUEL SURCHARGES *YQ* DOUBLE

COVER INSURANCE *YI* AND OTHER SURCHARGES NOT INCLUDED

13. ACCOMPANIED TRVL : NO REQUIREMENT

14. TRVL RESTRICTION : NO RESTRICTION

15. SALES RESTRICTION :

1. CALL PAX PERMITTED

2. EXTENSION OF TKT VALIDITY NOT PERMITTED

3. PERMITTED AT GA TKTG OFF AND TRVLAGT IN IND ONLY

16. PENALTIES-CHANGES/CANCEL

1. CANCELLATION FEE WITHIN 24HRS/NOSHOW FEE CHARGE IS 25PCT FROM APPCBL FARE PAID

2. REBOOKING / REROUTING : PERMITTED WITH CHARGE IDR 50.000 EACHNO REBOOKING/REROUTING CHARGE WHEN UPSELLING

3. UPSELLING : PERMITTED. NEW APPLICABLE RULES APPLY

4. REFUND

A. PERMITTED

B. FOR APPLY USED TICKET REFUND GAINED FROM FARE LEVEL DEDUCTED BY APPLICABLE ONE WAY FARE

EXAMPLE: KEE2M FOR HALF USED TICKET FARE TO BE DEDUCTED FROM KOX

C. REFUND FEE AND ADM FEE :

A. REFUND RQSTD WHEN RESV CANCELLED ABOVE 48 HOURS BEFORE DEPARTURE : FULL REFUND

B. REFUND RQSTD WHEN RESV CANCELLED WITHIN 48 HRS BEFORE DEPARTURE : 25PCT OF THE FARE PAID

C. ADM FEE: IDR 150.000 EFF DOI 01APR11

D. MAX REFUND PERIOD IS 1 MTH AFTER EXPIRE DT TKT VALIDITY

18. TICKET ENDORSEMENT : NOT PERMITTED

19. CHILD / INFANT DISCOUNT

A. CHILDREN FARE AGED 2-11 YEARS TICKET DESIGNATOR *CH*

1. ACCOMPANIED CHD CHARGE 90PCT OF APPLICABLE ADULT FARE

2. UNACCOMPANIED CHD:

- AGED 2-7 YRS: NOT PERMITTED

- AGED 8-11YRS: 100PCT OF APPLCBL ADULT FARE

B. INFANT FARE AGED UNDER 24 MONTHS TICKET DESIGNATOR *IN*

1. ACCOMPANIED INFANT

- NO SEAT: 10PCT OF APPLCBL ADULT FARE

- BOOKED SEAT:100PCT OF APPLCBL ADULT FARE

2. UNACCOMPANIED INFANT: NOT PERMITTED

22. OTHER DISCOUNT NOT PERMITTED

26. GROUPS

22. OTHER DISCOUNT NOT PERMITTED

26. GROUPS

A. ELIGIBILITY : APPLICBLE FOR ADULT PAX

B. MINIMUM GROUP SIZE : 10 PAX

C. ACCOMPANIED TRAVEL OUTBOUND : MUST BE TRAVELLING TOGETHER INBOUND : DEVIATION IS ALLOWED WITH

MASTER PNR MMINIMUM 10 PAX<

D. NAME CHANGES AND ADDITION REFERS TO APPLICABLE RIN<

29. DEPOSITS

REQUIRED FOR GROUP BOOKING. REFER TO APPLICBLE RIN

RULE PROMO TOX / TPR10D , QOX / QPR10D PROMO

0. TITLE APPLICATION

GA DOM ECONOMY PROMOTIONAL FARE

FARE CLS CODE : Q , T

1. ELIGIBILTY UN ACCOMPANIED CHD AGED OF 2-7YRS AND INF R NOT PERMITTED

2. DAY TIME : * NO RESTRICTION

3. SEASONALITY : * NO RESTRICTION BASED ON CONFIRMD SEAT

4. FLT APPLICATION : * GA FLT NBR USING GA A/C

5. RESERVATION N TICKETING

A. RESERVATION

1.PAX NAME ON RSRVTNS SUD BE IDENTICAL WZ THE PAX NAME STATED IN ID

2.ALL SCTRS MUST CONFIRMED

3.REBOOKING IS NOT PERMITTED FR DOWN SELLING

- REBKNG ON THE SAME CLS IS PERMITTED WZ REBOOKING FEE IDR.100.000 / EACH SEGMENT

- REBKNG FR UPSELL IS PERMITTD WITHOUT REBKNG FEE

4.RE ROUTING IS NOT PERMITTD FR DOWN SELLING

- RE ROUTING ON THE SAME CLS IS PERMITTD WZ REROUTING FEE IS IDR.50.000 / EACH SEGMENT

- RE ROUTING FR UPSELL IS PERMITTED WITHOUT REROUTING FEE

B. TICKETING

1.TKTNG TIME LIMIT PROCEDURES MUST APPLY

2.NVB AND NVA BOXES MUST BE FULFILED UPON TKTNG

3.TKT MUST BE ISSUED IN ACCORDANCE WZ THE BKNG CLS AT THE RESERVATIONS

4.FARE BASIS : * QOX / QPR10D

5.TKT MUST BE USED IN SEQUENCE

6.ENDORSMENT BOX * NON ENDORSED/NON EXTEND

6. MINIMUM STAY : * NO RESTRICTION

7. MAXIMUM STAY : * 10 DAYS FRM THE FIRST DOT

8. STOP OVER : * NOT PERMITTED

9. TRANSFER : * NOT PERMITTED

10. CONSTRUCTION N COMBINATION

1.PERMITTED/THE MOST RESTRICTED RULES ARE APLLIED

2.SURFACE BREAK COMBINATION IS ALLOWED USING HALF RT ONLY FOR SVC JOG/SOC/SRG AND SUB/MLG

12. SURCHARGES VALUE ADDED TAX *PPN* INSURANCE *IW/YI AND AIRPORT TAX *SC* FUEL SURCHARGES *YQ* AND

OTHER SURCHARGES ARE NOT INCLUDED

15. SALES RESTRICTION

1.EXTENSION OF TICKET VALIDITY IS NOT PERMITTED

2.PERMITTED AT GA TKTNG OFFICE AND TRVL AGTS IN INDONESIA ONLY

16. PENALTIES - CHANGES / CANCELL

1.CANCELLATION FEE WHEN RESERVATION CANCELL WITHIN 72 HOURS CHARGE IS 25PCT FROM APPLICABLE FARE

PAID / CF WILL APPLY ALSO WHEN REFUND

2.RE BOOKING

PERMITTED WZ CHARGES IDR.100.000 / EACH SEGMENT NO CHARGE OF RE BOOKING WHEN UPSELLING DOWN SELLING

IS NOT PERMITTED

3.RE ROUTING

PERMITTED WZ CHARGES IDR. 50.000 / EACH SEGMENT NO CHARGE OF RE ROUTING WHEN UPSELLING DOWN SELLING

IS NOT PERMITTED

4.UP SELLING

PERMITTED AND NEW APPLCBL RULES R APPLY EXCEPT REFUND FEE REFUND FEE MUST BE REFER TO THE ORIGINAL

5.REFUND

1.PERMITTED WITH REFUND FEE IS 50PCT FRM THE FARE PAID

2.PARTLY USED TKT * REFUND GAINED FROM FARE LEVEL DEDUCTED BY APPLICABLE OW PROMO FARES

EXAMPLE : * QPR10D FOR HALF USED TKT FARE TO BE DEDUCTED FRM QOX

3.ADMINISTRATION FEE IS IDR.150.000

4.MAX REFUND PERIOD IS 1 MTH AFTER EXPIRED DT TKT VALIDITY

17. HIP AND MILLEAGE EXCEPTION * NOT APPLICABLE

18. TICKET ENDORSMENT * NOT PERMITTED

19. CHILD / INFANT DISCOUNT

A. CHD FARE AGED 2 - UNDER 12YRS

1.ACCOMPANIED CHD * CHARGES 100PCT OF APPLICABLE ADULT PROMO FARES

2.UNACCOMPANIED CHD :

- 2 YRS - 7 YRS * NOT PERMITTED

- 8 YRS - UNDER 12 YRS * CHARGES 100PCT OF APPLICABLE ADULT PROMO FARE

B. INFANT FARE AGED UNDER 24 MTS

1. ACCOMPANIED INFANT * NO SEAT * CHARGES 10 PCT OF APPCBL ADULT PROMO FARE BOOKED SEAT

CHARGES 100 PCT OF APPCBL ADULT PROMO FARE

2.UNACCOMPANIED INFANT * NOT PERMITTED

RULE PROMO VOX / VPR7D PROMO

0. TITLE APPLICATION

GA 3RD LEVEL ECONOMY PROMO FARE

FARE CLASS CODE : V CLASS

1. ELIGIBILIY UN ACCOMPANIED CHD AGED OF 2-7 YRS AND INF R NOT PERMITTED

2. DAY TIME APPLCBL ON CERTAIN DAYS / CERTAIN FLT NUMBER ONLY

3. SEASONALITY NO RESTRICTION / BASED ON CONFIRMED SEAT

4. FLT APPLICATION APPLCBL ON CERTAIN GA FLT NBR ONLY / FIXED FLIGHT

5. RESERVATION N TICKETING

A. RESERVATION

1.PAX NAME ON RESRVTNS SUD BE IDENTICAL WZ PAX NAME STATED IN ID

2.ALL SCTRS MUST CONFIRMED

3.REBOOKING

-REBOOKING ON THE SAME CLS AND SAME FLT NUMBER PERMITTDWITH RE BOOKING FEE IDR.100.000/EACH

SEGMENT

- REBOOKING ON DIFFERENT FLT NUMBER MUST BE UPSELLING AND REBOOKING FEE IS NOT APPLY WHEN UPSELL

4.RE ROUTING

RE ROUTING PERMITTED FOR UPSELLING ONLY WITH REROUTING FEE IS IDR.50.000 / EACH SEGMENT

B. TICKETING

1.TKTNG TIME LIMIT PROCDRS MUST APPLY

2.NVA AND NVB BOXES MUST BE FULFILED UPON TKTNG

3.TKT MUST BE ISSUD IN ACCORDANCE WZ THE BKNG CLS AT THE RESERVTNS

4.FARE BASIS VOX / VPR7D

5.TKT MUST BE USED IN SEQUENCE

6.ENDORSMENT BOX NON ENDORSED/NON EXTEND / FIXED FLT/NO GFF POINT

6. MINIMUM STAY NO RESTRICTION

7. MAXIMUM STAY 7 DAYS FROM FIRST DOT

8. STOPOVER NOT PERMITTED

9. TRANSFER NOT PERMITTED

10. CONSTRUCTION N COMBINATION

1.PERMITTED / THE MOST RESTRICTED RULES ARE APPLIED

2.SURFACE BREAK COMBINATION IS ALLOWED USING HAL RT ONLY FOR SVC JOG/SOC/SRG AND SUB/MLG

12. SURCHARGES VALUE ADDED TAX *PPN* INSURANCE *IW/YI AIRPORT TAX *SC* AND OTHER SURCHARGES

NOT INCLUDED

15. SALES RESTRICTION

1.EXTENSION OF TICKET VALIDITY IS NOT PERMITTED

2.PERMITTED AT GA TKTNG OFFICE AND TRVL AGTS IN INDONESIA ONLY

16. PENALTIES - CHANGE / CANCEL

1.CANCELLATION FEE WHEN RESRVTN CANCELL WITHIN 72 HOURS CHARGE IS 25PCT FROM FARE

PAID / CF WILL APPLY ALSO WHEN REFUND

2.RE BOOKING / RE ROUTING

A.RE BOOKING

-RE BKNG ON SAME CLASS AND SAME FLT NUMBER R PERMITTED WZ RE BOOKING FEE IS

IDR.100.000 / EACH SEGMENT

-RE BKNG ON DIFFERENT FLT NBR MUST BE UPSELLING REBOOKING FEE IS NOT APPLY WHEN UPSELL

B.RE ROUTING

-RE ROUTING PERMITTED FR UPSELLING ONLY WITH REROUTING FEE IDR.50.000 / EACH SEGMENT

3.UP SELLING

PERMITTED AND NEW APPLCBL RULES APPLY EXCEPT REFUND FEE REFUND FEE MUST BE REFER

TO THE ORIGINAL TKT

4.REFUND

1.PERMITTED WZ REFUND FEE IS 75 PCT FRM THE FARE PAID

2.PARTLY USED TKT * REFUND GAINED FRM FARE LEVEL DEDUCATED DEDUCTED BY APPLCBL OW PROMO FARES

EXAMPLE VPR7D FOR HALF USED TKT FARE TO BE DEDUCTED FRM VOX

3.ADMINISRASI FEE IS * IDR.150.000

4.MAX REFUND PERIOD IS 1 MTH AFTER EXPIRED DT TKT VALIDITY

17. HIP AND MILLEAGE NO APPLCBL

18. TICKET ENDORSEMENT NOT PERMITTED

19. CHILD / INFANT DISCOUNT

A. CHD FARE AGED 2 - UNDER 12 YRS

1.ACCOMPANIED CHD CHARGES 100PCT OF APPLCBL ADULT PROMO FARE

2.UNACCOMPANIED CHD

* 2 YRS - 7 YRS * NOT PERMITTED

* 8 YRS - UNDER 12 YRS * CHARGES 100PCT OF APPLCBL ADULT PROMO FARE

B.INF FARE AGED UNDER 24MTS

A.ACCOMPANIED INF

* NO SEAT * CHARGES 10 PCT OF APPLCBL ADULT PROMO FARE

* BOOK SEAT * CHARGES 100PCT OF APPLCBL ADULT PROMO FARE

B.UNACCOMPANIED INF * NOT PERMITTED

2. LION AIR

1) Cancel / Rebook

1. Re-booking minimal dikelas yang sama.

2. Harus dilakukan di Kantor Lion Air.

3. Pax harus membayar selisih harga antara Harga PAX dan Harga Agent.

4. Pax harus membayar selisih kelas, jika kelas yang baru lebih tinggi.

5. Selain biaya diatas (point 2 & 3), Pax harus membayar Biaya administrasi / CF sbb:

Ø Pembatalan untuk pindah jadwal (rebooking) yang dilakukan di atas 48 jam, akan

Ø dikenakan biaya administrasi.

Ø Pembatalan untuk pindah jadwal (rebooking) yang dilakukan di atas 24 jam, tetapi

di bawah48 jam, akan dikenakan cancellation fee sebesar 50 % dari basic fare

publish / pax.

Ø Pembatalan untuk pindah jadwal (rebooking) yang dilakukan dalam 24, jam sampai 2 jam

Ø Sebelum keberangkatan dikenakan cancellation fee sebesar 80% dari basic fare

publish / pax.

Ø Pembatalan untuk pindah jadwal (rebooking) kurang dari 2 jam sebelum jam

Keberangkatan atau setelah proses chexkin, dikenakan cancellation fee sebesar 90%

dari basic fare publish

Ø Untuk INFANT tidak dikenakan biaya administrasi maupun cancellation fee.

2) Refund

1. Proses Refund akan dikenakan biaya refund berdasarkan waktu pembatalan dilakukan

sebagai berikut :

Ø Pembatalan untuk refund yang dilakukan di atas 48 jam akan dikenakan refund fee

Sebesar 50% dari basic fare publish / pax.

Ø Pembatalan untuk refund yang dilakukan dalam 48 jam sampai 2 jam sebelum keberangkatan dikenakan refund fee sebesar 80% dari basic fare publish / pax.

Ø Pembatalan untuk refund yang dilakukan kurang dari 2 jam sebelum jam keberangkatan atausetelah proses check in (now show gate) , dikenakan refund fee sebesar

90% dari basic fare publish / pax.

Ø INFANT tidak dikenakan refund fee.

3. MERPATI

1) Cancellation Fee (Cancel Rebook)

a. C, D, Y, S, W, B, H, K, Class

Ø Batasan

Tidak diperkenankan ke kelas yang lebih rendah, dikenakan selisih tarif (bila ada).

Ø Lebih dari 48 jam sebelum keberangkatan, Diperkenankan

Ø Kurang dari 48 jam s/d 6 jam sebelum keberangkatan 25% dari total pax paid

Ø Kurang dari 6 jam sebelum keberangkatan s/d masa berlaku tiket 90% dari total pax paid

b. L, M, N Class

Ø Batasan

Tidak diperkenankan ke kelas yang lebih rendah, dikenakan selisih tarif (bila ada).

Ø Lebih dari 48 jam sebelum keberangkatan diperkenankan,

Ø Kurang dari 48 jam s/d 6 jam sebelum keberangkatan 25% dari total pax paid

Ø Kurang dari 6 jam sebelum keberangkatan s/d masa berlaku tiket 90% dari total pax paid

2) Refund

a. C, D, Y, S, W Class

Ø Batasan

30 hari dari tanggal yang tercantum di NVA (Not Valid After)

Ø Lebih dari 48 jam sebelum keberangkatan, refund fee IDR 200.000,-/tiket

Ø Kurang dari 48 jam s/d 6 jam sebelum keberangkatan, refund fee 25% dari total pax paid

Ø Kurang dari 6 jam sebelum keberangkatan s/d masa berlaku tiket 90% dari total pax paid

b. B, H, K Class

Ø Batasan

30 hari dari tanggal yang tercantum di NVA (Not Valid After)

Ø Lebih dari 48 jam sebelum keberangkatan, refund fee IDR 200.000,-/tiket

Ø Kurang dari 48 jam s/d 6 jam sebelum keberangkatan, refund fee 50% dari total pax paid

Ø Kurang dari 6 jam sebelum keberangkatan s/d masa berlaku tiket 90% dari total pax paid

c. L, M, N Class

Ø Batasan

30 hari dari tanggal yang tercantum di NVA (Not Valid After)

Ø Lebih dari 48 jam sebelum keberangkatan, refund fee IDR 200.000,-/tiket

Ø Kurang dari 48 jam s/d 6 jam sebelum keberangkatan,refund fee 80% dari total pax paid

Ø Kurang dari 6 jam sebelum keberangkatan s/d masa berlaku tiket 90% dari total pax paid

3) No Show Fee

C, D, Y, S, W, B, H, K, L, M, N Class : 90% dari total pax paid

4. SRIWIJAYA

1. Masa berlaku terbang, dihitung dari tanggal keberangkatan:

Kelas	O,U	X,E	G,V	T,Q	N,M	L,K	H,B	W,S,Y	I,D,C
Masa Berlaku	1D	3D	7D	14D	21D	1M	2M	3M	3M

2. Infant:

ü Tarif infant adalah 10% dari basic fare penumpang dewasa (applicable fare), ditambah ppn 10% dan asuransi (IWJR).

ü Tiket infant harus disesuaikan jika terjadi perubahan pada tiket dewasa; reroute, upgrade

ü Masa berlaku tiket infant sesuai masa berlaku tiket dewasanya.

ü Jika diuangkan maka akan dibebankan refund fee saja, (kecuali executive class infant; free refund fee).

3. Restriction:

ü Kelas O s/d U : refundable, nonreroute, nonendorse, rebook dengan upgrade.

ü Kelas X s/d V : refundable, nonreroute, nonendorse.

ü Kelas T s/d Y : refundable, reroutable, nonendorse.

ü Kelas I s/d C : refundable, reroutable, nonendorse.

4. Reroute:

ü Reroute hanya dilakukan sepanjang tiket masih berlaku.

ü Reroute memperhitungkan nilai tiket lama, apakah ada cf ataupun no show fee.

ü Reroute tidak mengembalikan nilai tiket lama jika terdapat kelebihan.

ü Kelas pada tiket baru minimal sama dengan kelas pada tiket lama.

ü Harga di tiket baru adalah harga sesuai rute yang baru.

ü Reroute dikenakan biaya administrasi reissue.

ü Reroute hanya dilakukan di kantor perwakilan Sriwijaya Air.

5. Rebooking Fee

ü Rebook harus dilakukan paling lambat 48 jam sebelum jam keberangkatan.

ü Rebook yang dilakukan kurang dari 48 jam sebelum jam keberangkatan akan dikenakan biaya cancellation fee (cf). Sekalipun seat masih available tiket harus di-reissue (untuk pembayaran cf).

ü Executive class diperkenankan rebook same class, kapanpun pembatalan dilakukan dan tanpa dikenakan biaya apapun.

ü Untuk kondisi rebook maju (berangkat lebih awal) dari reservasi diperkenankan, dengan catatan:

Ø Jika seat available.

Ø Jika terjadi upgrade, maka mengikuti ketentuan upgrade.

Ø Masa berlaku tiket mulai dihitung dari tanggal baru (jika reissue).

6. Upgrade:

ü Upgrade minimal 2 (dua) kelas dari kelas tiket awal, berlaku untuk tiket dewasa, anak-anak dan infant.

ü Upgrade tiket hanya dilakukan di kantor perwakilan Sriwijaya Air.

ü Upgrade tiket dikenakan biaya administrasi reissue.

ü No upgrade untuk executive class; jika kelas sesuai tiket full namun seat masih available; dapat dimintakan rebook ke kelas sesuai di tiket (same class).

ü Untuk kasus upgrade tiket dari kelas ekonomi ke kelas executive tidak dibebankan biaya administrasi reissue tiket.

7. Ketentuan Pembatalan:

a. Cancelation fee adalah 75% dari total harga di tiket.

b. No show fee adalah 90% dari total harga di tiket.

c. Pembukuan no show adalah pembukuan yang tidak dibatalkan hingga waktu check-in ditutup.

d. Berlaku all season, low dan peak.

e. Pembatalan tiket yang sudah check-in: CF100% (HANGUS).

f. Late check-in dikenakan biaya pembatalan 90% dari total harga di tiket.

g. Ketentuan poin a, b dan f tidak berlaku untuk executive class C, D dan I, tiket masih dapat rebook ataupun refund.

8. Refund:

ü Permintaan refund oleh penumpang langsung, dapat diterima di seluruh kantor penjualan Sriwijaya Air; baik untuk tiket yang dibeli langsung maupun melalui agen.

ü Permintaan refund oleh travel agen hanya dapat diterima di kantor penjualan/distrik dimana travel agen itu terdaftar.

ü Semua tiket yang diuangkan akan dikenakan cancelation for refund fee 75% dari total harga di tiket.

ü Jika tiket yang akan diuangkan terdata noshow, maka cancelation for refund fee menjadi 90% dari total harga di tiket.

ü Proses refund adalah maksimal 1 (satu) bulan sejak tiket diserahkan.

ü Refund hanya dapat diproses sepanjang tiket masih berlaku/valid (maksimal 1 bulan dari tanggal terbang) dan status tiket ”open for use”.

ü Tiket dengan harga langsung (through fare) tidak dapat diuangkan sebagian.

ü Untuk refund tiket dengan multi segment, maka segment yang yang akan diuangkan dapat diterima setelah segment lain diterbangkan.

ü Refund Fee untuk tiket infant Rp. 20,000,-

9. Biaya administrasi reissue: IDR 20,000,- per tiket, tidak berlaku untuk executive class (free adm).

10.Biaya administrasi void e-tiket: Rp. 20.000,- per dokumen.

Biaya administrasi void MCO, EBT, SMU: IDR. 25.000,- per dokumen.

11. Komisi agen adalah 5% (lima persen) dari tarif dasar (basic fare).

12. Asuransi (IWJR) sebesar Rp. 5,000 akan dikenakan per flight number. Jika dalam satu rute terdapat dua flight number (harga langsung), maka asuransi akan dikalikan dua dan seterusnya.

13.Bagasi cuma-cuma:

ü Economy class: 20 KG.

Rute CGK-TNJ-CGK berlaku mulai bulan September 2012 (berlaku surut).

ü Business class: 30 KG.

ü Penumpang infant tidak berhak atas bagasi cuma-cuma.

14.Ketentuan dan kondisi tariff sebelumnya tidak berlaku.

15.Tariff dapat berubah sewaktu waktu.

5. CITILINK

Ø Merubah penerbangan ke tanggal lainnya diperkenankan, namun akan dikenakan biaya. Perbedaan harga tiket juga dapat berlaku.

Ø Merubah rute penerbangan diperkenankan, namun akan dikenakan biaya. Perbedaan harga tiket juga dapat berlaku.

Ø Merubah nama penumpang diperkenankan, namun akan dikenakan biaya. Perbedaan harga tiket juga dapat berlaku.

Ø Bagasi Gratis yang diijinkan adalah 20kg. (pembatasan berat dan ukuran bagasi akan diterapkan)

Ø Non Refund untuk semua kelas

6. SKY AVIATION

1. Refund.

Penumpang dapat melakukan refund terhadap tiket yang telah di belinya, dari sub class terbawah sampai dengan sub class tertinggi, dengan ketentuan sebagai berikut:

Untuk semua class kecuali class T, D, U, V, D dan A

Refund before ETD	Refund fee
Kurang dari 3 jam	Refund kurang dari 3 jam sebelum ETD tidak bisa dilakukan
Lebih dari 3 jam – 24 jam	75% (dari basic fare) + adm (Rp. 50.000)
Lebih dari 24 jam – 48 jam	50% (dari basic fare) + adm (Rp. 50.000)
Lebih dari 48 jam – 72 jam	25% (dari basic fare) + adm (Rp. 50.000)
Lebih dari 72 jam	Hanya dikenakan adm (Rp. 50.000)

Khusus class promo (T, D, U, V, D dan A )

Refund before ETD	Refund fee
Kurang dari 3 jam	Refund kurang dari 3 jam sebelum ETD tidak bisa dilakukan
Lebih dari 3 jam	75% (dari basic fare) + adm (Rp. 50.000)

2. Rebook

Penumpang dapat melakukan perubahan jadwal penerbangan selama masih ada ketersediaan seat dan tidak menutup kemungkinan timbulnya selisih tambah bayar dikarenakan adanya perbedaan class.

Untuk semua class

Rebook before ETD	Ketentuan
Kurang dari 6 jam	Rebook kurang dari 6 jam sebelum ETD tidak bisa dilakukan

F. Selisih Harga

1. B-ISA berhak melakukan penagihan atau penambahan deposit jika terjadi selisih harga dari transaksi yang dilakukan Mitra :

1) Jika harga pada aplikasi B-ISA lebih murah dari harga yang terdapat pada tiket, B-ISA berhak melakukan manual debet sebesar selisih yang ditimbulkan.

2) Jika harga pada aplikasi B-ISA lebih tinggi dari harga yang terdapat pada tiket, B-ISA akan melakukan manual credit sebesar selisih yang ditimbulkan.

3) Sebelum melakukan manual debet atau manual credit, B-ISA akan menginformasikan dahulu kepada pihak Mitra.

G. Call Center

1. Airlines

NAMA AIRLINES	CALL CENTER	Departure Terminal*
GARUDA INDONESIA	021 2351 9999	2F
LION AIR	0804 1 77 88 99	1A, 1B, 3
SRIWIJAYA AIR	021 292 79777 / 0804 1 777 777	1B
MERPATI	022 888 877 77 / 0804 1 621 621	2F
SKY AVIATION	021 330 555 09	1C
CITILINK	0804 1 08 08 08	1C
KALSTAR	021 2934 3456	1C

* Keberangkatan dari Bandara Soekarno-Hatta

2. Helpdesk B-ISA

Hotline	Remark
	Senin - Jumat : 08.00 - 21.00 Sabtu/minggu/libur : 09.00 - 15.00


	Senin - Sabtu : 08.00 - 17.00

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